Speed Tuned Carbon Wheel Crash Replacement Policy
Over and above our normal warranty against failure due to defect in material or workmanship, Sta-Tru Wheels offers original owners/riders a “crash replacement policy” covering its Speed Tuned carbon rim wheelsets.
In the event of damage to a Speed Tuned carbon rim caused by a crash or accident, STW will replace the carbon rim and rebuild the wheel—including new spokes, nipples and labor—for a charge of $299.00. Owners must have an on-line product registration or provide a proof of purchase receipt and ship the damaged wheel prepaid to STW. However, STW will cover the cost of the return shipment inside the US*. Important: this replacement policy does not cover theft, abuse or neglect, as determined by Sta-Tru.
For replacement of a Speed Tuned carbon rim only, the charge is $250.00. Customer must ship the damaged carbon rim prepaid to STW first. STW will cover the return shipping costs for the replacement rim inside the US*. Again, this replacement policy does not cover theft, abuse or neglect, as determined by Sta-Tru. If the rim is reassembled by someone other than Sta-Tru, then STW cannot warranty that rebuilt wheel against defect in workmanship.
Payment for crash replacements can be made via personal check, paypal or credit card. Please select a payment method when filling out the Speed Tuned Carbon Wheel Replacement Request Form…which can be downloaded from the STW website at: speedtunedwheels.com.
(*) Note: return freight charges to Alaska and Hawaii are not covered under this replacement policy/are 50% covered under this replacement policy.